Frequently asked questions
Registration and ordering process
Do I have to be registered when buying goods?
Why am I unable to sign in to my account?
Is my order accepted if I haven't received the confirmation email?
Where can I check the status of my order?
How do I cancel or change my order?
Delivery and payment for goods
When will I receive the package?
Which countries do you ship to?
- Belgium, Cyprus, Denmark, Finland, France, Ireland, Italy, Lithuania, Latvia, Luxembourg, Malta, Netherlands, Portugal, Spain, Sweden
Where can I track my shipment?
What are the payment options?
Card payment online - You can pay for your order with a card that has online payments enabled. This is a convenient and secure method of cashless payment. We currently accept payment cards VISA, VISA Electron, Maestro and MasterCard.
Bank transfer - You can also pay for goods via online banking. We'll send the information you need to make an electronic banking payment to your email address. You can make a payment within 3 days of placing your order. Be sure to fill in all necessary data, especially the variable symbol, otherwise the process may be prolonged. We will only send you the goods after your payment has been credited to our account.
PayPal - PayPal users can easily, quickly and securely pay for an order through PayPal electronic wallet.
You can also find this and other information on our Shipping and Payment section.