Frequently asked questions

We will be happy to check it for you. For availability of products that are out of stock, please contact us at [email protected].

The expected restock date is usually shown right next to the product photo, and for variants in the Product variants tab. If no date is shown there, write to us and we will gladly check.

Regular price refers to the average amount of money for which the product can be bought in other e-shops. GymBeam guarantees you only the best prices.

The sizes of clothes are generally given in the size chart at the end of the product description. If you did not find the required information, please contact our customer service by email at [email protected].

Availability is shown directly on the product page. If a product comes in several flavours or pack sizes, availability may differ between them — you'll find an overview under Product Options Grid.

On every product page, in the Composition and dosage tab, where you'll also find the nutrition table.

If a product comes in several flavours, the ingredients and nutritional values may differ slightly between them. So make sure you select the flavour you're interested in.

The information on the packaging of the product you received always takes precedence.

Yes, you'll find products that suit your diet in these categories:

• Vegan products
• Vegetarian products
• Gluten-Free Products
• Lactose-Free Products
• BIO products

The full list of ingredients and allergens is on every product page. If you have a food allergy or coeliac disease, always read the information on the packaging as well, including any warnings about possible traces of allergens.

Yes. Manufacturers regularly update their packaging design, and sometimes the pack size or recipe too. When a product switches to a new version, the previous packaging is still sold for a while, so your product may arrive in different packaging from the one in the photo. We update the photos on our website regularly.

The ingredients stated on the packaging you received always take precedence. If they differ significantly from what was shown on the website when you placed your order, email us at [email protected].

The best-before date is printed on the packaging of every product and depends on the type of product.

How to store the products:

• in a dry place, at room temperature and away from direct sunlight,
• close the packaging tightly after each use,
• don't keep powdered supplements in the fridge — moisture can build up and the powder hardens,
• if a product needs to be refrigerated or stored in any other special way, this is stated on the packaging.

The best-before date applies to unopened packaging. Once opened, use the product within the period stated on the packaging.

Measure yourself with a tape measure, wearing underwear or thin clothing:

• Chest — at the widest point, running the tape under your armpits and across your shoulder blades.
• Waist — at the narrowest point of your torso, without pulling your stomach in.
• Hips — at the widest point, around your bottom.
• Inside leg — from the crotch to the ankle.

Compare your measurements with the table in the Sizes tab of the product.

You'll find care instructions for every garment in the Material and care tab, with symbols and explanations. Follow them together with the information on the sewn-in label, as they vary depending on the material.

To make your clothing last longer, we recommend washing it inside out, without fabric softener (it reduces sweat-wicking) and drying it in the air rather than in a tumble dryer.

A direct item-for-item exchange isn't possible, but it's just as quick: order the right size and send back the item that doesn't fit following our return procedure (see the question I want to return the purchased item. How should I proceed?) within 30 days of delivery. We'll refund you once the return has been processed in our warehouse.

For discounted products, we show the lowest price in the last 30 days alongside the sale price. This lets you judge whether the discount is genuine. We are required to do this by consumer protection law.

There can be several reasons:

• you are entering a different password than the one you set,
• you registered with a different e-mail address,
• you have not created an account yet — subscribing to the newsletter is a separate service and does not create an account.

If you still cannot sign in, please contact our customer support via email at [email protected].

After you create your order, you should receive a confirmation e-mail.

If it has not arrived, check your SPAM folder and the Promotions and Updates tabs — order confirmations and e-mails with gift vouchers most often end up there.

If the confirmation is not there either, the most common cause is a typo in the e-mail address entered during the order. In that case please contact us at [email protected].

You can cancel your order yourself, right away and without waiting for a reply. Both ways require you to be logged in:

• through our AI assistant Jim — give him your order number and ask for the cancellation,
• in your account, under My Orders.

You can edit your order after logging in to your account.

Once the order has been dispatched, we can no longer change it. In that case write to us at [email protected].

When completing your order, tick the option to add a billing address and fill in the company details — name, address and VAT number. We will then issue the invoice directly to the company.

Do not write the company details in the order note. The note is not carried over to the invoice, we would have to process the order manually and that would delay it.

You can find your order number in three places:

• in the confirmation email you received right after placing your order,
• in the dispatch email for your parcel,
• after signing in to your account on gymbeam.com, under My orders.

Products can't be added to an order that has already been placed. If you forgot something, please place a new order.

Official GymBeam websites always run on a GymBeam domain — gymbeam.com and our country websites such as gymbeam.de or gymbeam.it. Our official profiles:

• Facebook — GymBeam
• Instagram — gymbeam
• TikTok — gymbeam
• YouTube — GymBeam

Fake websites and profiles misusing our logo do pop up from time to time — most often as giveaways asking you to enter your card details or pay a “prize delivery fee”. We will never ask for your password, your payment card details or a fee for a prize — neither by email nor in a message on social media.

If you're not sure whether a website, email or giveaway is really ours, email us at [email protected].

We'll email you the invoice once your order has been processed. You can also find it after signing in to your account, under My orders.

If you need an invoice with company details, see the question I need an invoice with company details. How do I get one?

Email us at [email protected]. Our customer service team is available Monday to Friday, 8:00 to 20:00, and answers emails during these hours.

Our AI assistant Jim can also give you a quick answer to most questions in the chat window on our website — he's available around the clock.

You'll find our other contact details on the Contact page.

Jim is our AI assistant in the chat window on our website and is available around the clock. He can help you:

• check your order status and tracking number — just enter your order number,
• cancel your order if it hasn't been shipped yet,
• with common questions about delivery, payment and our terms.

More complex cases, such as complaints or damaged parcels, Jim passes on to our customer service colleagues. You can always email us directly at [email protected] too.

Orders placed before 14:00 are dispatched the same day. Delivery then takes 2 to 5 business days, depending on the service you choose:

• UPS Economy — from 7.90 €, free for orders over 50 €
• UPS Air — from 16.90 €, free for orders over 150 €

The exact price for your address is shown at checkout. During holidays and major sales we cannot guarantee same-day dispatch.

Shipping is free for orders over €50 with Economy delivery and over €150 with Air delivery. Below those thresholds:

• UPS Economy / DHL Ground — 2–5 business days, tracking yes — from €7.90
• UPS Air — 2–5 business days, tracking yes — from €16.90

The price depends on the weight of the parcel. Orders placed before 14:00 are dispatched the same day. The exact rate for your address is shown at checkout.

Orders created on www.gymbeam.com are delivered to the following countries:

• Albania, Austria, Belgium, Denmark, Estonia, Finland, France, Germany, India, Ireland, Japan, Latvia, Lithuania, Luxembourg, Macedonia, Malta, the Netherlands, Norway, Portugal, Saudi Arabia, Spain, and Sweden, the United Arab Emirates, the United Kingdom, and the United States of America.

If you wish to have delivery to another European country, you can place an order on the following website:

• Slovakia - www.gymbeam.sk
• Czech Republic - www.gymbeam.cz
• Hungary - www.gymbeam.hu
• Romania - www.gymbeam.ro
• Slovenia - www.gymbeam.si
• Croatia - www.gymbeam.hr
• Greece - www.gymbeam.gr
• Bosnia and Herzegovina - www.gymbeam.ba
• Ukraine - www.gymbeam.ua
• Bulgaria - www.gymbeam.bg
• Italy - www.gymbeam.it
• Germany - www.gymbeam.de
• Poland - www.gymbeam.pl
• Netherlands - www.gymbeam.nl
• Austria - www.gymbeam.at
• France - www.gymbeam.fr
• Serbia - www.gymbeam.rs

You can redeem a coupon or gift voucher at checkout, in the first step of the shopping cart. In the shopping cart you will find a field where you can enter your coupon code. Don’t forget to confirm it by clicking the "Apply Coupon" button. The system will then deduct the gift voucher amount from your order. We also offer discount coupons from influencers, which can be applied to all products from the GymBeam brand.

In a single order you can redeem several gift vouchers and combine them with a discount coupon. However, only one discount coupon can be used per order. A gift voucher can be used repeatedly until its value is spent or its validity expires.

Card payment online - You can pay for your order with a card that has online payments enabled. This is a convenient and secure method of cashless payment. We currently accept payment cards VISA, VISA Electron, Maestro and MasterCard.

Bank transfer - You can also pay for goods via online banking. We'll send the information you need to make an electronic banking payment to your email address. Be sure to fill in all necessary data, especially the variable symbol, otherwise the process may be prolonged. We will only send you the goods after your payment has been credited to our account.

PayPal - PayPal users can easily, quickly and securely pay for an order through PayPal electronic wallet.

Klarna - a flexible "Buy Now, Pay Later" service and shopping assistant that allows you to customise how you pay for your purchase. It is designed to provide financial flexibility without the need for traditional credit cards at checkout.

Trustly - a secure digital payment method that allows you to pay directly from your online bank account without using a debit/credit card or downloading a separate app. It acts as a secure bridge between your bank and the merchant.

You can also find this and other information on our Shipping and Payment section.

When paying by bank transfer, you have 7 days to pay. If the payment does not reach us by then, the order is cancelled automatically.

We do not offer cash on delivery on this market.

An unclaimed parcel is returned to our warehouse and cannot be sent again. The order is cancelled automatically and, if you have already paid for it, we refund the amount.

If you still want the goods, please place a new order.

Once the parcel is with the carrier, we can no longer change the address on our side.

Most carriers do, however, let you redirect the parcel via the tracking link in your dispatch email. There you can usually change the delivery day, send the parcel to a pick-up point or leave instructions for the courier.

In most cases we send the whole order in one parcel. We send it in several parcels when the items don't fit into one package or when the order contains heavy or bulky products.

You only pay for delivery once. The parcels may arrive at different times, even if they were shipped together — this depends on the carrier.

First, check the status of your shipment via the tracking link in your dispatch email. Delays are most common during sales and before Christmas, after an unsuccessful first delivery attempt (the courier tries again the next working day) or when the carrier is overloaded.

If your parcel still doesn't arrive, email us at [email protected].

The most common reasons:

• online payments aren't enabled on your card — you can enable them in your online banking or your bank's app,
• 3D Secure verification failed — you need to confirm the payment in your banking app within the time limit,
• insufficient funds or the daily limit for online payments has been exceeded,
• a typo in the card number, expiry date or CVC code.

Check your email first. If you received an order confirmation, the payment went through and you don't need to pay again.

If the order remained unpaid, we'll send you an email with a link so you can pay for it later — there's no need to place a new order.

If the payment fails a second time too, try another card or a different payment method. If the amount was taken from your account but you can't see the order, email us at [email protected] — it's usually a temporary hold that is released within a few days, and we'll check it for you.

Please check:

• the code’s validity — discount codes are only valid for a limited time,
• the minimum order value — some codes only apply above a certain amount,
• what the code applies to — some codes are only valid for selected categories or products; the conditions are usually shown with the code,
• how you entered it — without spaces at the beginning or end,
• the number of codes — only one discount coupon can be used per order.

If the code still doesn't work, email us at [email protected] with the code and the contents of your basket.

Heavy and bulky products — dumbbells, weight plates, benches and similar equipment — can't be sent to every pick-up point or parcel locker, because they exceed their size and weight limits.

For these products, only the delivery methods available for them are shown when you complete your order.

If you have any problem with your order (damaged goods, missing product, incorrect goods sent), do not hesitate to contact our customer support as soon as possible. Please send your request to [email protected] with attached photos of the package and its contents. We'll process your request within a few hours within business days.

These photos help us handle the request:

• an overall photo of the parcel, so that the packaging and any handling marks (Fragile, This side up, etc.) are visible
• a close-up of the damaged area
• a close-up of the address label
• the padding and how the goods are placed inside
• the damaged contents themselves

You can return your goods within 30 days of delivery.

In this market we do not currently offer free courier pick-up or drop-off points, so you arrange and pay for the shipping back to us. Please proceed as follows:

1. Pack the goods well so they are not damaged in transit.
2. Include a completed return form in the parcel, or at least your order number — otherwise we cannot match the parcel to your order.
3. Send the parcel with a carrier of your choice to:

GYMBEAM ITALY S.R.L., Via Carlo Jucker 6, 20025 Legnano (MI), Italy

1. Once we receive and process the parcel in our warehouse, we will refund you.

Please do not send the goods cash on delivery — we do not accept such parcels. Returns do not apply to gift items.

If such a case arises, please contact our customer care service at [email protected].

If you have not received your order within 8 business days of creating your order, don’t hesitate to contact us at [email protected].

You can return the goods within 30 days of delivery of your order. What counts is the date the parcel was delivered, not the date you placed the order.

Yes. You can return individual products and individual units — the rest of your order stays with you. Please state in the parcel which products you are returning and in what quantity.

We refund you once we have received and processed the parcel in our warehouse, at the latest within 14 days.

If you used a gift voucher for your order, the amount will be credited back to the voucher automatically.

If you paid by card, we refund to the same card. If you paid by bank transfer or cash on delivery, please send us the IBAN we should transfer the money to.

An item-for-item exchange is not possible. Please order the correct variant as a new order and send the unsuitable goods back to us following the return procedure above.

Not in this market — the cost of shipping the goods back to us is covered by the customer. We refund the price of the goods themselves.

Yes. If the product is defective — for example, it has gone off, doesn't match the ingredients on the label or its inner packaging is damaged — opening it doesn't prevent you from making a complaint. Defects usually only become apparent after opening.

Email us at [email protected] with your order number, a description of the problem and photos of the product, including the label with the batch number and expiry date. Please keep the rest of the contents until the complaint has been resolved.

If you can still return the gift unused, put it in the parcel together with the items you're returning. If that's no longer possible — for example because you've opened it — just return the product you bought.

No. You can edit, pause or cancel your subscription at any time in your account. There are no hidden fees.

You create a subscription directly during your purchase – on the product page or in the cart:

• Select the Subscription with discount option on the product.
• Choose the delivery frequency (how often the product should arrive, e.g. every month, every two months).
• Complete the order. The subscription starts on the day of the first order.

Yes. Both on the product page and in the cart you always see the total subscription amount per delivery, so you have a full overview before confirming the order.

Yes. For a one-time item, the Activate subscription option is shown in the product card.

In the Subscriptions section of your account – clearly in one place. You can see all the products you have in a subscription, their price and the interval at which they will arrive (e.g. every month, every two months). Active, paused and cancelled subscriptions are all listed there.

You buy the product at a reduced subscription price – always a few percent cheaper than the current price (e.g. −5%).

No, the price is not fixed. With every automatic order it is calculated from the product's current selling price, from which your discount is deducted.

Yes. If you apply a discount coupon or a gift card when setting up the subscription, the discount is automatically applied to every order placed within that subscription – not just the first one.

In the subscription detail in your account you can:

• rename the subscription,
• change the delivery frequency,
• skip the next delivery, pause or cancel the subscription,
• change the delivery method and the shipping/billing address,
• change the product quantity or remove a product (if the subscription contains more than one product).

A paused subscription can be resumed at any time. A cancelled subscription cannot be reactivated.

On the scheduled day the system automatically creates an order, which goes through the same process as a regular order. In your order history it is marked as a subscription order.

We will send you an e-mail telling you which product it is. The remaining available products from your subscription will be dispatched without delay, and the missing product will be delivered in the next scheduled cycle of your subscription. The total amount of the current order is automatically reduced by the price of the unavailable product, so you always pay only for the goods we actually ship.

If the value of your subscription products exceeds the free shipping threshold, delivery is completely free. If the subscription products do not reach this threshold, the standard delivery fee is added to the automatic order.

When completing this first order you pay only one shipping fee. However, for all further automatic shipments from your subscription, eligibility for free shipping is calculated exclusively from the value of the subscription products. The fact that you created the subscription together with a one-time purchase has no effect on this.

Yes. Products with the same delivery interval are sent together in one shipment, even if you added them to your subscription gradually at different times:

• Everything set to monthly arrives together once a month.
• Products with a longer interval (e.g. every two months) are added to the shipment in the very month they are due – you then receive both the monthly and the two-monthly products in one parcel.

Thanks to this you always pay shipping only once per shipment, not for each product separately.

Example: Your subscription contains protein (every month), creatine (every month) and vitamin D (every two months). In the first month you receive a parcel with protein and creatine; in the second month vitamin D is added to the same parcel.

You pay for the subscription by card; you can also use Apple Pay or Google Pay. Your payment details are securely tokenised (we do not store the actual card number) and this token is then used automatically for every following subscription order.

We recommend a regular (permanent) payment card. Single-use or virtual cards may expire – in that case the payment cannot be processed and we will ask you by e-mail to update your payment details.

You still have the option to complete the payment:

• The system automatically retries the payment.
• We send you an e-mail with a payment link through which you can easily pay for the order.
• At the same time, a notification with the Update payment button appears in your account. After clicking it, we redirect you to a secure payment gateway.

Yes, you earn the same loyalty points as for regular orders. A subscription does not deprive you of any benefits.

Get in touch with our customer service, we will be happy to help.

You can cancel your subscription yourself, at any time and without giving a reason. Sign in to your account on gymbeam.com, open Subscriptions and choose to cancel the subscription in question.

If you only want to take a break, you can pause the subscription instead of cancelling it — a paused subscription can be reactivated at any time, a cancelled one can't.

• Only logged-in customers earn points.
• The loyalty program applies only to orders placed from 01.12.2025.
• Points cannot be applied retroactively to orders placed before 01.12.2025.
• You earn points for reviews only on verified purchases (products you have actually bought).

Points for a purchase are only activated 30 days after the order is delivered, i.e. after the return period has ended. If you return the item within this period, you won't receive points for the returned item.

If you make a complaint about the item later — under the warranty — and we accept it, you keep the points you received for it.