Frequently asked questions

We have prepared a list of answers to the most frequently asked questions for you to make your shopping on our site easier. Thanks to our guide you will have all the information in one place.






Selection of goods

Can you assist me by choosing products?

We will be more than happy to advise you on the selection of nutritional supplements, progressive foods and other fitness assortment that we offer on our site. All you have to do is contact our customer center by sending an email to [email protected]. We will be happy to answer all your questions. You can also find a lot of product information on our GymBeam blog.

GWhere can I get information about the availability of sold out products?

We will be happy to check it for you. For availability of products that are out of stock, please contact us at [email protected].

What is 'regular price' stated by the products?

Regular price refers to the average amount of money for which the product can be bought in other e-shops. GymBeam guarantees you only the best prices.

Where can I find a size chart?

The sizes of clothes are generally given in the size chart at the end of the product description. If you did not find the required information, please contact our customer service by email at [email protected].

Registration and ordering process

Do I have to be registered when buying goods?

You do not have to. Just fill in the order form and that’s it. However, it is an advantage to have a registered account in which you can monitor the status of your order and get other benefits of our loyalty program.

Why am I unable to sign in to my account?

One of the reasons may be that you are entering an incorrect password, or you are registered with different email. If you are unable to sign in to your account, please contact our customer support via email at [email protected].

Is my order accepted if I haven't received the confirmation email?

After you create your order, you should receive an email confirming your order. If you did not receive this email, try checking the SPAM folder in your mailbox. If there is still no confirmation of receipt of the order, an error may have occurred. In this case, please contact our customer support by email at [email protected].

Where can I check the status of my order?

You can track your order by logging into your account on the GymBeam website. If you don't have an account, you can contact our customer support, which will give you information about your order.

How do I cancel or change my order?

Only our customer service can make changes to orders. Therefore, if the ordered items do not suit you, please write to us at [email protected]. The same applies to cancellations. However, if the order is already shipped, you cannot change it.

Delivery and payment for goods

When will I receive the package?

We ship packages within 24 hours of submitting your order. Our contracted carriers guarantee the delivery of your order within 3-8 business days. However, we cannot guarantee shipping within 24 hours during holidays or big sales. We ship the parcels as soon as possible and then it is the responsibility of the shipping company, in which time the parcel will be delivered during the holidays due to their capacity utilization.

Which countries do you ship to?

Orders created on are delivered to the following countries:
  • Belgium, Cyprus, Denmark, Finland, France, Ireland, Italy, Lithuania, Latvia, Luxembourg, Malta, Netherlands, Portugal, Spain, Sweden

Where can I track my shipment?

To track your shipment, please contact our customer support by email at [email protected]. In reply, you will receive an information email with your tracking number. You can then monitor the status of your shipment directly on the carrier's website.

What are the payment options?

Card payment online - You can pay for your order with a card that has online payments enabled. This is a convenient and secure method of cashless payment. We currently accept payment cards VISA, VISA Electron, Maestro and MasterCard.

Bank transfer - You can also pay for goods via online banking. We'll send the information you need to make an electronic banking payment to your email address. You can make a payment within 3 days of placing your order. Be sure to fill in all necessary data, especially the variable symbol, otherwise the process may be prolonged. We will only send you the goods after your payment has been credited to our account.

PayPal - PayPal users can easily, quickly and securely pay for an order through PayPal electronic wallet.

You can also find this and other information on our Shipping and Payment section.

Complaints and returns

The courier delivered a visibly damaged package. What should I do?

If the courier delivers you a damaged package, we recommend not to take it over and fill a complaint protocol with it. The carrier will inform us about the damage, and we will send you a new intact package again.

My order has a damaged product, missing product, or a product that I didn't order. What should I do?

If you have any problem with your order (damaged goods, missing product, incorrect goods sent) do not hesitate to contact our customer support as soon as possible. Please send your request to [email protected] with attached photos of the package and its contents. We'll process your request within a few hours within business days.

I want to replace purchased goods. How should I proceed?

Exchange of goods is not possible. The goods can only be returned, at which point you can order other items of your choice. Returns do not apply to gift items. You can return the goods by sending them to this address at your own expense: GymBeam, s.r.o., Rastislavova 93, 040 01, Košice. Include this form into the package. The financial compensation will be processed as soon as the goods return. Please do not send the goods via cash-on-delivery service. Such shipments will not be accepted on our end.

I want to return the purchased item. How should I proceed?

If you wish to return the product, it can be returned undamaged within 30 calendar days. Please send it to: GymBeam, s.r.o., Rastislavova 93, 040 01, Košice, Slovakia. Include this form into the package. After we have received the package returned, we will proceed to the financial compensation.

I want to claim or replace purchased goods. How should I proceed?

If you would like to claim the product for any reason, please send it to: GymBeam, s.r.o., Rastislavova 93, 040 01, Košice, Slovakia. Please, include this form into the package. Make sure all the information on the form is filled in correctly. After receiving the package, we will make a claim and refund the money for the goods. For more information on the possibilities and methods of complaints, please refer to the Complaints Procedure. page.

Can I only return a part of an order when making a claim?

Of course. If you have ordered more than one item in a single order, you can easily claim or return only the part of order you don’t need.

I ordered the goods, but it was not delivered to me. How to proceed?

If you have not received your order within 8 business days of creating your order, don’t hesitate to contact us at [email protected].

Wholesale cooperation

How can I establish wholesale cooperation with you?

GymBeam offers the opportunity to establish wholesale cooperation. This will give you, as our partner, several benefits, including a discounted purchase price. You can find out more about the advantages and possibilities of wholesale cooperation on our website in the Wholesale section. If you have more questions about wholesale cooperation, you can send them to: [email protected] or fill out the B2B form at