Frequently asked questions

We will be happy to check it for you. For availability of products that are out of stock, please contact us at [email protected].

Regular price refers to the average amount of money for which the product can be bought in other e-shops. GymBeam guarantees you only the best prices.

The sizes of clothes are generally given in the size chart at the end of the product description. If you did not find the required information, please contact our customer service by email at [email protected].

One of the reasons may be that you are entering an incorrect password, or you are registered with a different email. If you are unable to sign in to your account, please contact our customer support via email at [email protected].

After you create your order, you should receive an email confirming your order. If you did not receive this email, try checking the SPAM folder in your mailbox. If there is still no confirmation of receipt of the order, an error may have occurred. In this case, please contact our customer support by email at [email protected].

You can cancel your order yourself, right away and without waiting for a reply. Both ways require you to be logged in:

• through our AI assistant Jim — give him your order number and ask for the cancellation,
• in your account, under My Orders.

You can edit your order after logging in to your account.

Once the order has been dispatched, we can no longer change it. In that case write to us at [email protected].

Orders placed before 14:00 are dispatched the same day. Delivery then takes 2 to 5 business days, depending on the service you choose:

• UPS Economy — from 7.90 €, free for orders over 50 €
• UPS Air — from 16.90 €, free for orders over 150 €

The exact price for your address is shown at checkout. During holidays and major sales we cannot guarantee same-day dispatch.

You can find the list of current carriers and prices in the Shipping and Payment section.

Orders created on www.gymbeam.com are delivered to the following countries:

• Albania, Austria, Belgium, Denmark, Estonia, Finland, France, Germany, India, Ireland, Japan, Latvia, Lithuania, Luxembourg, Macedonia, Malta, the Netherlands, Norway, Portugal, Saudi Arabia, Spain, and Sweden, the United Arab Emirates, the United Kingdom, and the United States of America.

If you wish to have delivery to another European country, you can place an order on the following website:

• Slovakia - www.gymbeam.sk
• Czech Republic - www.gymbeam.cz
• Hungary - www.gymbeam.hu
• Romania - www.gymbeam.ro
• Slovenia - www.gymbeam.si
• Croatia - www.gymbeam.hr
• Greece - www.gymbeam.gr
• Bosnia and Herzegovina - www.gymbeam.ba
• Ukraine - www.gymbeam.ua
• Bulgaria - www.gymbeam.bg
• Italy - www.gymbeam.it
• Germany - www.gymbeam.de
• Poland - www.gymbeam.pl
• Netherlands - www.gymbeam.nl
• Austria - www.gymbeam.at
• France - www.gymbeam.fr
• Serbia - www.gymbeam.rs

You can redeem a coupon or gift voucher at checkout, in the first step of the shopping cart. At the bottom, near the "Go to Checkout" button, there is a field where you can enter your coupon code. Don’t forget to confirm it by clicking the "Apply Coupon" button. The system will then deduct the gift voucher amount from your order. We also offer discount coupons from influencers, which can be applied to all products from the GymBeam brand.

Card payment online - You can pay for your order with a card that has online payments enabled. This is a convenient and secure method of cashless payment. We currently accept payment cards VISA, VISA Electron, Maestro and MasterCard.

Bank transfer - You can also pay for goods via online banking. We'll send the information you need to make an electronic banking payment to your email address. You can make a payment within 3 days of placing your order. Be sure to fill in all necessary data, especially the variable symbol, otherwise the process may be prolonged. We will only send you the goods after your payment has been credited to our account.

PayPal - PayPal users can easily, quickly and securely pay for an order through PayPal electronic wallet.

Klarna - a flexible "Buy Now, Pay Later" service and shopping assistant that allows you to customise how you pay for your purchase. It is designed to provide financial flexibility without the need for traditional credit cards at checkout.

Trustly - a secure digital payment method that allows you to pay directly from your online bank account without using a debit/credit card or downloading a separate app. It acts as a secure bridge between your bank and the merchant.

You can also find this and other information on our Shipping and Payment section.

An unclaimed parcel is returned to our warehouse and cannot be sent again. The order is cancelled automatically and, if you have already paid for it, we refund the amount.

If you still want the goods, please place a new order.

If you have any problem with your order (damaged goods, missing product, incorrect goods sent), do not hesitate to contact our customer support as soon as possible. Please send your request to [email protected] with attached photos of the package and its contents. We'll process your request within a few hours within business days.

You can return your goods within 30 days of delivery.

In this market we do not currently offer free courier pick-up or drop-off points, so you arrange and pay for the shipping back to us. Please proceed as follows:

1. Pack the goods well so they are not damaged in transit.
2. Include a completed return form in the parcel, or at least your order number — otherwise we cannot match the parcel to your order.
3. Send the parcel with a carrier of your choice to:

GYMBEAM ITALY S.R.L., Via Carlo Jucker 6, 20025 Legnano (MI), Italy

1. Once we receive and process the parcel in our warehouse, we will refund you.

Please do not send the goods cash on delivery — we do not accept such parcels. Returns do not apply to gift items.

If such a case arises, please contact our customer care service at [email protected].

If you have not received your order within 8 business days of creating your order, don’t hesitate to contact us at [email protected].

You can return the goods within 30 days of delivery of your order. What counts is the date the parcel was delivered, not the date you placed the order.

Yes. You can return individual products and individual units — the rest of your order stays with you. Please state in the parcel which products you are returning and in what quantity.

We refund you once we have received and processed the parcel in our warehouse, at the latest within 14 days.

If you used a gift voucher for your order, the amount will be credited back to the voucher automatically.

If you paid by card, we refund to the same card. If you paid by bank transfer or cash on delivery, please send us the IBAN we should transfer the money to.

An item-for-item exchange is not possible. Please order the correct variant as a new order and send the unsuitable goods back to us following the return procedure above.

Not in this market — the cost of shipping the goods back to us is covered by the customer. We refund the price of the goods themselves.

No. You can edit, pause or cancel your subscription at any time in your account. There are no hidden fees.

You create a subscription directly during your purchase – on the product page or in the cart:

• Select the Subscription with discount option on the product.
• Choose the delivery frequency (how often the product should arrive, e.g. every month, every two months).
• Complete the order. The subscription starts on the day of the first order.

Yes. Both on the product page and in the cart you always see the total subscription amount per delivery, so you have a full overview before confirming the order.

Yes. For a one-time item, the Activate subscription option is shown in the product card.

In the Subscriptions section of your account – clearly in one place. You can see all the products you have in a subscription, their price and the interval at which they will arrive (e.g. every month, every two months). Active, paused and cancelled subscriptions are all listed there.

You buy the product at a reduced subscription price – always a few percent cheaper than the current price (e.g. −5%).

No, the price is not fixed. With every automatic order it is calculated from the product's current selling price, from which your discount is deducted.

Yes. If you apply a discount coupon or a gift card when setting up the subscription, the discount is automatically applied to every order placed within that subscription – not just the first one.

In the subscription detail in your account you can:

• rename the subscription,
• change the delivery frequency,
• skip the next delivery, pause or cancel the subscription,
• change the delivery method and the shipping/billing address,
• change the product quantity or remove a product (if the subscription contains more than one product).

A paused subscription can be resumed at any time. A cancelled subscription cannot be reactivated.

On the scheduled day the system automatically creates an order, which goes through the same process as a regular order. In your order history it is marked as a subscription order.

We will send you an e-mail telling you which product it is. The remaining available products from your subscription will be dispatched without delay, and the missing product will be delivered in the next scheduled cycle of your subscription. The total amount of the current order is automatically reduced by the price of the unavailable product, so you always pay only for the goods we actually ship.

If the value of your subscription products exceeds the free shipping threshold, delivery is completely free. If the subscription products do not reach this threshold, the standard delivery fee is added to the automatic order.

When completing this first order you pay only one shipping fee. However, for all further automatic shipments from your subscription, eligibility for free shipping is calculated exclusively from the value of the subscription products. The fact that you created the subscription together with a one-time purchase has no effect on this.

Yes. Products with the same delivery interval are sent together in one shipment, even if you added them to your subscription gradually at different times:

• Everything set to monthly arrives together once a month.
• Products with a longer interval (e.g. every two months) are added to the shipment in the very month they are due – you then receive both the monthly and the two-monthly products in one parcel.

Thanks to this you always pay shipping only once per shipment, not for each product separately.

Example: Your subscription contains protein (every month), creatine (every month) and vitamin D (every two months). In the first month you receive a parcel with protein and creatine; in the second month vitamin D is added to the same parcel.

You pay for the subscription by card; you can also use Apple Pay or Google Pay. Your payment details are securely tokenised (we do not store the actual card number) and this token is then used automatically for every following subscription order.

We recommend a regular (permanent) payment card. Single-use or virtual cards may expire – in that case the payment cannot be processed and we will ask you by e-mail to update your payment details.

You still have the option to complete the payment:

• The system automatically retries the payment.
• We send you an e-mail with a payment link through which you can easily pay for the order.
• At the same time, a notification with the Update payment button appears in your account. After clicking it, we redirect you to a secure payment gateway.

Yes, you earn the same loyalty points as for regular orders. A subscription does not deprive you of any benefits.

Get in touch with our customer service, we will be happy to help.