Shipping and Payment

Delivery

We ship to the following countries: Albania, Austria, Belgium, Denmark, Estonia, Finland, France, Germany, India, Ireland, Japan, Latvia, Lithuania, Luxembourg, Macedonia, Malta, the Netherlands, Norway, Portugal, Saudi Arabia, Spain, Sweden, the United Arab Emirates, the United Kingdom, and the United States of America.

General information on delivery: Orders placed before 14:00 leave the warehouse on the same day and are handed over to the parcel service. Shipping usually takes 2-5 working days. As soon as your package has been handed over to the parcel service, you will receive an email with all delivery details.

UPS Economy: Your order will be delivered directly to your door. As soon as the package has been handed over to the courier, you will receive an email with the tracking information so that you can track the status of your order. The Prices of UPS standard ground delivery are as follows:

UPS Air: Your order will be delivered directly to your door. As soon as the package has been handed over to the courier, you will receive an email with the tracking information so that you can track the status of your order. The prices of UPS air freight delivery are as follows:

Payment

Card payment, Google Pay, Apple Pay: You can pay for your order with a card that has online payments enabled. This is a convenient and secure method of cashless payment. We currently accept payment cards VISA, VISA Electron, Maestro and MasterCard.

PayPal: PayPal users can easily, quickly and securely pay for an order through PayPal electronic wallet.

Bank transfer: You can also pay for goods via online banking. We'll send the information you need to make an electronic banking payment to your email address. You can make a payment within 3 days of placing your order. Be sure to fill in all necessary data, especially the variable symbol, otherwise the process may be prolonged. We will only send you the goods after your payment has been credited to our account (this usually takes 1-3 business days). Unpaid orders will be automatically cancelled after 7 business days.

Klarna: Klarna is a flexible "Buy Now, Pay Later" service and shopping assistant that allows you to customise how you pay for your purchase. It is designed to provide financial flexibility without the need for traditional credit cards at checkout.

Trustly: Trustly is a secure digital payment method that allows you to pay directly from your online bank account without using a debit/credit card or downloading a separate app. It acts as a secure bridge between your bank and the merchant.

Product return

If the product does not meet your expectations for any reason, please contact our customer care centre within 30 calendar days.

Complaints

If you're not satisfied with your order, you can file a complaint within 2 years. Simply reach out to us via email at [email protected]. Please include your order number, a detailed description of the issue, and any relevant photos supporting your complaint. Once we’ve reviewed your case, we’ll process your refund within 14 days of receiving the refund request.

For further information please see our Help section or our Business terms and conditions.